Gardening Services: Terms and Conditions
Read these terms carefully before using our gardening services. By accessing our website or booking our team, you accept these conditions set out for all clients in Malaysia.
Last revised on November 19, 2025
Acceptance of Terms
By scheduling, booking, or making an inquiry, you agree to follow these terms and conditions, as well as any updates or additional guidelines issued for our gardening services and communications.
Definitions
These definitions help clarify language throughout our service agreement.
‘Service’ refers to all gardening, plant care, maintenance, landscaping, and advisory services provided by our team.
‘User’ means anyone who visits, inquires, or books services through this website or directly with our staff.
‘Personal Data’ means information relating to an identifiable person, as governed by the Malaysia Personal Data Protection Act (PDPA).
‘Site’ means rivantora.sbs, its content, and associated communication tools.
Service Usage
Use our services only for lawful, personal, or business gardening purposes. All bookings are managed according to availability and mutual agreement.
Eligibility
You must be 18 years or older to book services directly. Parents or guardians must supervise requests for anyone under 18.
We do not knowingly collect children’s personal data.
Your Responsibilities
Help us provide effective service by following these guidelines.
Prohibited Uses
Please avoid the following while using our services:
Intellectual Property
All site content, text, images, and trademarks belong to rivantora.sbs or its licensors. You may view or print content for personal use only. Reproduction, distribution, or commercial use requires prior written consent.
User Contributions
Feedback and reviews shared by clients may be used internally to improve services or, with permission, to highlight client experiences.
Rights to Your Content
You may request removal of your feedback from our website by contacting us via email or phone.
Privacy and Data
Your privacy is important to us. We follow Malaysian data protection rules when collecting, using, or storing your data. For details, see our Privacy Policy.
View Privacy PolicyService Disclaimer
We aim to provide helpful, reliable gardening support but make no absolute promises for individual outcomes.
Results May Vary
Every garden is different due to climate, plants, and ongoing care. We do not guarantee specific results from our services.
Limitations of Liability
Our liability is limited to the extent permitted by Malaysian law. We do not cover incidental or indirect damages from service use.
Indemnification
By booking services, you agree to compensate us for losses resulting from misuse or breaches of these terms.
Resolving Disputes
We encourage prompt, informal solutions to all client concerns before turning to formal action.
Arbitration
Disputes may be resolved by arbitration in accordance with Malaysian law and procedures.
Informal discussions are prioritized prior to legal actions.
Online Dispute Resolution
Individuals in Malaysia may also refer to online dispute resolution channels if agreed by both parties.
Online Dispute Resolution infoSeverability
If one part of these terms is invalid, the others remain in effect.
Entire Agreement
These terms form the complete agreement between you and rivantora.sbs regarding gardening services.
Governing Law in Malaysia
All services and terms follow the laws of Malaysia and local authorities.
Termination
We may discontinue services to you for breach of these terms, with or without notice, as allowed by law.
Changes
Terms may change at any time. Continued use after updates means you accept the changes. We recommend checking regularly.
Contact Details
For questions or concerns regarding these terms, reach out to us below.
Email Address: content@rivantora.sbs
Phone Number: +6013-053 7069
Mailing Address: Infinity8 Reserve JBCC, Level 18 & 19, Menara JLand Johor Bahru City Centre, Jalan Tun Abdul Razak, Johor Bahru 80000 Malaysia
Effective Date: November 19, 2025
Version: 1.2